Refund policy

Last Updated: September 4, 2026

At VeloraBloom, we want you to feel confident and satisfied with every purchase. If you are not completely satisfied with your order, we offer free returns and refunds within 30 days, subject to the terms outlined below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be in the same condition in which you received it, unworn or unused, and returned with any original packaging, accessories, or accompanying materials where applicable.

Proof of purchase or your order number may be required to process your return.

Free Returns

VeloraBloom offers free eligible returns within the 30-day return period.

Before returning an item, please contact us at support@velorabloom.shop. Our customer service team will review your request and provide the appropriate return instructions.

Please do not send products back to our business address without first receiving return instructions from us. Depending on your location and the circumstances of the return, the designated return location may differ.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs of the item and packaging when appropriate. We will review the matter and work with you toward an appropriate resolution, such as a replacement or refund.

Non-Returnable Items

For health, hygiene, or safety reasons, certain items may not be eligible for return after they have been used, worn, altered, or damaged by the customer.

We also cannot accept returns for:

Items returned more than 30 days after delivery.
Items showing significant signs of use or customer-caused damage.
Items altered or modified after delivery.
Gift cards, where offered.
Items specifically identified as final sale before purchase, except where applicable law provides otherwise.

If you are unsure whether your item is eligible, please contact us before returning it.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method. Processing times after a refund is issued vary depending on your bank, card issuer, or payment provider.

Original expedited or optional shipping charges, if any, are generally non-refundable unless required by law or the return results from our error.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will attempt to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

Exchanges

If you would like a different item, please contact our customer service team. Depending on availability and your location, we may arrange an exchange or recommend returning the original product and placing a new order.