Terms of service

Last Updated: September 4, 2026

Welcome to VeloraBloom. These Terms of Service govern your access to and use of velorabloom.shop, including purchases made through our online store.

By accessing our website, creating an order, or purchasing a product from us, you agree to these Terms of Service. If you do not agree with these terms, please discontinue use of the website.

1. Online Store Terms

You must be legally capable of entering into a binding agreement in your jurisdiction to make purchases through our website.

You agree not to use our products, services, or website for any unlawful or unauthorized purpose or to violate any applicable laws.

2. Products and Services

VeloraBloom specializes in fashion and hair accessories, including floral, pearl, and decorative hair accessories.

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, and other information accurately. However, colors and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing variations, or other factors.

We reserve the right to modify, discontinue, or limit the availability of products without prior notice.

3. Prices and Payments

Prices displayed on our website are shown in the applicable storefront currency unless otherwise indicated.

Prices, promotions, discounts, and product availability may change at any time before an order is completed.

Customers agree to provide current, complete, and accurate billing and payment information when placing an order.

4. Orders

After an order is submitted, you may receive an electronic confirmation. This confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving suspected fraud, payment issues, pricing errors, product availability, or incorrect customer information.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Shipping and Delivery

VeloraBloom provides free worldwide shipping.

Our estimated delivery timeframe is generally 7–10 business days. Delivery estimates are not guarantees and may be affected by customs processing, carrier delays, severe weather, holidays, local delivery conditions, incorrect addresses, or other circumstances outside our reasonable control.

Additional details are available in our Shipping Policy.

6. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Please review that policy before requesting a return.

7. Intellectual Property

Unless otherwise stated, the website content associated with VeloraBloom, including branding, text, graphics, design elements, and other original materials, is owned by or licensed to VeloraBloom and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit protected website content without appropriate authorization.

8. Prohibited Uses

You may not use the website to:

Violate applicable laws or regulations.
Infringe intellectual property rights.
Submit fraudulent or misleading information.
Transmit malicious code or interfere with website security.
Attempt unauthorized access to our systems.
Scrape, harvest, or misuse information from the website in an unauthorized manner.
Engage in fraudulent purchasing or payment activity.

9. Third-Party Services

Our website may rely on third-party providers for services such as payments, ecommerce functionality, analytics, and order fulfillment.

Your use of certain third-party services may also be governed by the terms and privacy practices of those providers.

10. Disclaimer

We aim to provide accurate and reliable information, but we do not guarantee that the website will always operate without interruptions, delays, or errors.

To the maximum extent permitted by applicable law, products and services are provided subject to applicable warranties and rights that cannot legally be excluded.

11. Limitation of Liability

To the maximum extent permitted by applicable law, VeloraBloom will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

12. Governing Law

These Terms are governed by the applicable laws of British Columbia, Canada, and applicable federal laws of Canada, without limiting any mandatory consumer protections available to customers in their place of residence.